Fast response times, a proficient support team and professional user training are characteristics of our service and support. It is one of our company's principles that the project manager or his deputy will remain the main contact person for our customers even after the project has been handed over. Due to our worldwide customer base, we additionally provide an efficient 24-hour service - 7 days a week.
Components of our maintenance agreement
For maintenance and service Dresden Informatik GmbH offers individually designed agreements.
Typical components are:
Guaranteed reaction times in the event of operational disruptions
Guaranteed response times in the event of faults that prevent operation
Updates (free of charge)
Upgrades (with costs)
Definition of the service times
Individual service times
Entitlement to additional services such as database migrations, support services for hardware integration, database performance tuning or data backup
Planned services at the request of the customer that are performed in periodic sessions, such as maintenance of the production system or preparation of updates
fast and reliable help from our experts, via our hotline as well as troubleshooting via remote maintenance or direct help on site
professional training in various forms, such as in person on site, via webinar, video or telephone conferences, etc.
Service and support of hardware and associated system software supplied by Dresden Informatik GmbH
It is part of the principles of our company that the project manager or his deputy remains the main contact person for our customers even after the project has been handed over. We also offer individually designed contracts for maintenance and service, adapted to our customers.
Due to our worldwide customer base, we provide a permanent or, if desired, a temporary 24-hour service on 7 days. In addition, we can also take over maintenance, service and, if necessary, further development of third-party systems.