For service inquiries and technical assistance, our support team is at your disposal at any time. You can reach us by phone: +49 351 / 826 65 0 or by e-mail: firstname.lastname@example.org.
We will also be happy to answer any questions you may have about repairs. Please simply follow the instructions below.
The products distributed by us are distinguished particularly by very good quality. However, should you encounter any problems, please inform our support team as described below. We will immediately take care of your request. To ensure that your defective device can be correctly assigned, it is important that you request a RMA number from our support team before returning it.
Below is an explanation of how you should proceed in the event of any damage to your device in order to arrange a quick repair. Please pay close attention to these instructions so that the reparation of your device is not delayed.
If you have not already done so, please first contact our service department by telephone (+49 351 / 82665 0) or e-mail.
A diagnosis / support by one of our technicians is carried out by telephone. If necessary, you will receive an RMA number generated by Dresden Informatik.
Please fill out the RMA form carefully and send it together with the device to Dresden Informatik.
Please do not forget to enter the serial number of your device in the RMA form!
Shipping of the defective device: Dresden Informatik GmbH Tannenstr. 2a 01099 Dresden, Germany
Please enclose the RMA form with the package.
You will receive a confirmation of receipt from us.